Contact ATR Universal
No matter what time of day it is, we’re available 365 days a year to repair appliances across Scotland. Contact ATR Universal today and we’ll be by your side.
TERMS & CONDITIONS
ATR Universal Ltd is not responsible for any loss or damage as a result of appliance breaking e.g food spoilage, damage clothing, floors and damage to furniture etc.
Our guarantee that we give to customers does not apply in the event that the same appliance defect occurs as a result of ..
1. willfull damage and negligence, the customer is responsible for their own appliances.
2. your use of your appliance otherwise done in accordance with the user instructions
3. On occasion we do have days off, these are not set days.
4. any tampering with, or alterations of, the appliance by any one other than us
If you request for an engineer to revisit and repair your appliance and unrelated fault is found to the original fault and you wish to continue with the repair, you have the option to pay for the repair cost or there might be a call out charge depending on when the original repair took place.
You must be able to make payment by cash or debit or credit card on site.
5. Guarantee is given on all parts excluding refrigerant on re gas or replacing any heat elements, this will be explained in more detail when the engineer is on site if this issue arises. Any question, please do not hesitate to get in touch.
6. Once you have agreed for the engineer to go ahead with the repair and have paid, then there is no cooling off period what so ever and if there are any parts ordered they will be a restocking fee if necessary, dependant on what part is ordered and make and model.
A credit card fee is applicable per each payment, if you make a call out charge booking and decide to cancel less than 24 hrs, the call out charge is non refundable after your booking is made and payment has been taken, if within 15 minutes you change your mind there is a £10 surcharge refund fee as things do start working again.
We accept cash or card payment, we don’t accept cheque payment
- If your call is not answered, We aim to call you back within 5 minutes if you leave a message
- Please note that this is not a shop and is just a call centre address in Edinburgh.
We Perform Service and Repair on all Brands
We are based in Edinburgh that covers all of Scotland areas contact us today:
0131 664 2780
Engineers Qualified by:
PAT – Portable appliance testing
07870 544 735
07931 554 386
0131 664 2780
0800 953 0114